Using the Help topics below, you can get answers to frequently asked questions about your account, orders and bluedolphin.com.
Your Account
Order information
Your Password
Corporate Information
- How long will it take to get my first issue?
- What is bluedolphin.com's 90-Day RISK-FREE Guarantee?
- How do I cancel my order?
- How do I get a refund if I cancel my order?
- What is continuous service?
- Can I opt-out of continuous service?
- How do I know when my magazine subscription will renew?
- How do I order a gift subscription?
- Can I send a gift card?
- How do I search for a particular magazine on bluedolphin.com?
- Does bluedolphin.com ship magazines outside the U.S.?
- What will appear on my credit card statement when I buy a magazine?
- How do you protect my personal information on your website?
- How do I buy a bluedolphin.com Gift Certificate?
- How do I redeem a bluedolphin.com Gift Certificate?
- What if I have questions about my bluedolphin.com Gift Certificate?
- How do I contact bluedolphin.com?
How do I create an account at bluedolphin.com?
Creating an account at bluedolphin.com is fast, easy and free! Simply visit the Create An Account page and enter your name and e-mail address. You will also be asked to choose a password and to set your e-mail newsletter preferences.
How long will it take to get my first issue?
Standard delivery time for most magazines is 6 to 10 weeks. Some monthly magazines and those published less frequently may take a little longer.
What is bluedolphin.com's 90-Day RISK-FREE Guarantee?
If you're not 100% satisfied with any magazine for any reason at all, you may cancel anytime within 90 days of placing your order and you'll get a full refund. There's no questions asked and any issues you get are always yours to keep. You enjoy the protection of bluedolphin.com 's 90-Day RISK-FREE Guarantee on every magazine you try.
* Limit three subscriptions per order and one free trial per magazine. Blue Dolphin reserves the right to cancel an account if the risk-free trial is being abused. This cannot be combined with any other offer.
How do I cancel my magazine?
MagTracker lets you manage all your bluedolphin.com magazine subscriptions online, including cancelling your magazine.
How do I get a refund if I cancel my order?
If you've cancelled a subscription and you're due a refund, a credit will be issued to the card you used when ordering within 4 to 7 business days. You'll receive a full refund if the subscription was cancelled within 90 days of placing your order. For subscriptions cancelled more than 90 days after your order, you'll receive a refund on all unmailed issues.
What is continuous service?
Continuous service is a special program available at bluedolphin.com to ensure you never miss an issue of your favorite magazine and you never have to deal with multiple renewal notices. With continuous service, you get no-hassle automatic renewals. When it's time to renew, we'll send you an e-mail notice to let you know. If you want to keep getting your magazine, you don't have to do a thing. We'll automatically renew it for you and your account on file will be charged. If you decide you don't want to renew for any reason at all, just let us know and we'll take care of that for you, too.
Can I opt-out of continuous service?
Yes! If you would like to opt-out of bluedolphin.com's continuous service program and automatic renewals, contact Customer Care.
How do I know when my magazine subscription will renew?
bluedolphin.com offers continuous service to ensure you never miss an issue of your favorite magazine and you never have to deal with multiple renewal notices. When it's time to renew, we'll send you an e-mail notice to let you know. If you want to keep getting your magazine, you don't have to do a thing. We'll automatically renew it for you and your account on file will be charged. If you decide you don't want to renew for any reason at all, just let us know and we'll take care of that for you, too. You can also check MagTracker for the renewal date of your subscription.
How do I order a magazine?
You can order magazines online at bluedolphin.com.
How do I change my mailing address?
MagTracker lets you manage all your bluedolphin.com magazine subscriptions online, including changing your mailing address.
How do I change my e-mail address?
On the My Account page, you can view and update all your account information, including changing your e-mail address.
How do I change my password?
On the My Account page, you can view and update all your account information, including changing your password. If you have a problem logging in with your e-mail address or password, contact us at support.bluedolphin-magazines.com for help.
What if I forget my password?
If you've forgotten your password, simply visit the Forgot your password page. Enter your e-mail address and click the submit button. A new password will be sent to you right away!
How do I order a gift subscription?
Ordering gift subscriptions at bluedolphin.com is easy! When placing your order online, simply indicate the order is a gift on the order form.
Can I send a gift card?
Yes! To print a customized gift card, go to MagTracker after placing your gift subscription order. To customize and print a gift card, just choose the gift subscription and follow the easy instructions.
How do I manage my subscriptions and orders?
MagTracker is bluedolphin.com's fast, easy and free system that lets you manage all your magazine subscriptions online. With MagTracker, you can view your active subscriptions, change your mailing address, cancel subscriptions, make renewal payments and more. With MagTracker, you get 24-hour access to important information about all your subscriptions!
How do I search for a particular magazine on bluedolphin.com?
MagFinder, our proprietary search engine, makes it fast and simple to find and choose magazines that are right for you and your needs.
Does bluedolphin.com ship magazines outside the U.S.?
Due to publisher restrictions, bluedolphin.com is currently not authorized to ship magazine subscriptions to non-U.S. postal addresses.
What will appear on my credit card statement when I buy a magazine?
When you pay for a magazine at bluedolphin.com with your credit card, the purchase will show up on your statement as "BLUDLPHN.com*Magazines" bluedolphin.com's toll-free telephone number is also included on your credit card statement, in case you have any questions about your account or subscription.
How do you protect my personal information on your website?
Protecting your personal information is bluedolphin.com's top priority. The bluedolphin.com website uses the latest SSL encryption technology for a secure online ordering environment. bluedolphin.com also takes every precaution available to protect the loss, misuse or alteration of the information under our control. This includes physical, electronic and managerial procedures to safeguard all the information stored on the bluedolphin.com servers. See bluedolphin.com's for complete details.
How do I buy a bluedolphin.com Gift Certificate?
To buy a bluedolphin.com Gift Certificate, visit the Gift Certificates page. bluedolphin.com Gift Certificates are available in the amounts of $10, $25 and $50 and can be used to purchase any of the more than 1,000 magazines available at bluedolphin.com. You get to customize your gift certificate with a personal message. Plus, you can either print your gift certificate or send it to your gift recipient by e-mail. [See the Gift Certificate Terms and Conditions page for complete details.]
How do I redeem a bluedolphin.com Gift Certificate?
You may redeem your Gift Certificate to buy any of the more than 1,000 magazines available at bluedolphin.com. To use your Gift Certificate for purchases at bluedolphin.com, enter your Gift Certificate Number in the box that says "Enter your Gift Certificate Number here" during the checkout process. [See the Gift Certificate Terms and Conditions page for complete details.]
What if I have questions about my bluedolphin.com Gift Certificate?
If you have questions about your bluedolphin.com Gift Certificate, contact Customer Care at support.bluedolphin-magazines.com. You can also check the Gift Certificate Terms and Conditions page for complete details.
How do I contact bluedolphin.com?
If you have questions about your subscription or account:support.bluedolphin-magazines.com
If you do not want to renew your current subscription:support.bluedolphin-magazines.com
If you have a problem logging in with your e-mail address or password:support.bluedolphin-magazines.com
By postal mail
Blue Dolphin Group, LLC PO Box 130 Huron, OH 44839